FAQS

Delivery Timeline:

• Orders to Cairo & Giza: 3-5 business days
• Orders to all other Egyptian governorates: 6-7 business days

Please Note:

• Fridays, Saturdays, and regional national holidays are not considered business days.
• Same-day and next-day delivery options are currently unavailable.

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Order Modifications:

Once an order is placed, we aim to process and prepare it for shipment within a few hours. As a result, we are unable to accommodate changes or cancellations after the order is confirmed to ensure a smooth and efficient processing time.

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Refund & Exchange Policy:

We offer a 5-day window from the date of delivery for customers to request a refund or exchange. Please refer to our Refund & Exchange Policy for full terms and conditions.

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Inspection of Items:

You may inspect the items while the courier waits outside, however, please note that during sale periods, items cannot be opened or inspected until the package has been received in full.

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We are committed to ensuring your satisfaction with every purchase. Should you have any further questions or require assistance, please don’t hesitate to contact us.