FAQS

How long does it take for orders to arrive?

Delivery Timeline:

•⁠ ⁠Orders to Cairo & Giza: 3-5 business days
•⁠ ⁠All other Egyptian governorates: 6-7 business days maximum

Important Notes:

•⁠ ⁠Fridays, Saturdays, and regional national holidays are not counted as business days.
•⁠ ⁠Same-day and next-day delivery options are currently not available.

How can I change my order after I placed it?

We aim for all orders to be prepared and shipped within a couple of hours of receiving them so edits are restricted to ensure a smooth process on our end.

What is your refund & exchange policy?

You have 5 days from receiving your order to request a refund or exchange.

Terms & Conditions apply, please check Refund & Exchange Policy

 

Can I check the items while courier waits outside?

No, unfortunately we don't offer this service. 

Orders must be received completely and no partial delivery is accepted. 

However, we’re committed ensure our customers’ satisfaction with their orders.
Read our Refund & Exchange Policy for reference.